My close personal friend, Evelyn, purchased the DeLonghi DEBIGE2440SS 24-Inch Electric Gas Double Wall Oven - Stainless Steel...
Evelyn is 94 years old, and still is an excellent chef.
Her oven was installed and the $2,000 check cashed quickly.
Unfortunately, the gas oven has never held a consistant temperature, and the clock/oven timer has never worked right, running at 1/2 speed right out of the box.
The oven, when set at 350 degrees, runs at around 225, yet burns anything in the rear of the oven.
Evelyn has been summarily ignored by the US service centers, has been rudely dealt with by all involved, and has not been called back by others. A service person did come out, but had never worked on this model, and left. On his unknowing recommendation, there will be another service visit scheduled March 8, to try to repair the timer, but the oven still cannot cook correctly.
This review is the culmination of an entire family trying very hard as a team to get this oven working. We are all extremely upset at the company, it's distributors, and DeLonghi Customer Service. It seems they all hide behind a maze of number choices on their telephone system, and when you do get thru, do not call you back.
ps: "Totally Satisfied" does NOT apply to this product!
Update - Repair guy showed up, tried to repair this shiny new oven, could not. Has left, owner spitting mad. Just say No DeLonghi!
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Delonghi Dual Fuel Oven Stainless Steel - 24 InchProduct Description: This Delonghi Stainless Steel Dual Fuel Oven includes both an electric convection oven (upper) and thermostatic gas oven (lower). The upper oven includes a 120 F 480 F thermostat with a 1650W broil element and interior light. The volume of the upper oven is 1. 2 cubic feet. The lower oven features 11000 Btu/hr with electronic ignition and safety devices on oven and broil. The lower oven also includes an interior light, durastone coating, digital clock-timer, and cooling fan. Cut out Dimensions: 22 W x 38 H x 24 D. Overall Dimensions: 24 W x 40 H x 21. 25 D.
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